Refund & Returns Policy

Hastings Computers

At Hastings Computers, customer satisfaction is our priority. We stand behind the quality of our products and aim to provide a fair and transparent returns and refunds process in accordance with U.S. consumer standards.

📅 Return Eligibility

You may request a return within 30 days of delivery if the item meets the following conditions:

✔ Item is unused, uninstalled, and in original condition
✔ Item is returned in original packaging with all accessories
✔ Proof of purchase (order number or receipt) is provided

Items that do not meet these conditions may not be eligible for a refund.

❌ Non-Returnable Items

The following items are not eligible for return or refund unless defective or damaged on arrival:

  • Software, digital products, or license keys
  • Clearance or final sale items
  • Items damaged due to misuse, negligence, or improper installation
  • Products with missing parts or altered serial numbers

🔄 Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us with photos and order details.

💵 Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection
  • Approved refunds will be issued to the original payment method
  • Processing time: 5–10 business days (bank processing may vary)

Shipping costs are non-refundable, unless the return is due to our error.

🚚 Return Shipping

  • Customers are responsible for return shipping costs
  • If the return is due to a defective or incorrect item, Hastings Computers will cover return shipping
  • We recommend using a trackable shipping service

📦 Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery
  • Provide photos of the product and packaging
  • We will arrange a replacement or refund promptly

⏳ Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank or payment provider
  2. Contact your credit card company
  3. Reach out to your bank

If the issue persists, contact us directly.

📧 Contact Us

For all returns, refunds, or questions, please contact:

Hastings Computers
📧 Email: info@hastingscomputers.com
📍 Address:
30 N Gould St #45996
Sheridan, WY 82801
USA

🛡 Our Commitment

Performance. Quality. Satisfaction.

We are committed to delivering reliable computer hardware and dependable customer support. If you have any concerns, our team is here to help.